Refund policy

Returns and refunds

Because dried herbs are food products, we cannot accept returns and do not offer refunds on them once shipped.

That said, we stand behind what we grow. If your order arrives damaged, is the wrong item, or the product is not up to our standard, contact us within 14 days of delivery at mike@lafermeaciel.com with your order number and a photo of what you received. We will work with you to make it right — a replacement in most cases, or a refund where a replacement is not possible.

Fresh products (such as fresh roots) are harvested to order and shipped the same day; claims for fresh products must be made within 48 hours of delivery.

If an order has not yet shipped, contact us as soon as possible and we will do our best to change or cancel it.

Wholesale orders are covered by the terms agreed with each buyer rather than this policy.

La Ferme À Ciel Sur Mer ULC · mike@lafermeaciel.com · +1 418-263-8714